Chatbots … are they the Future for Business?

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So our last engagement centered around building a chatbot platform. Through this experience we gained a massive insight into the state of the art and how this can really boost your effectiveness in many key areas of running a successful business.

It’s almost certain that chat bots are going to be a very big part of engagement in the coming years. Some evangelist are even going as far as saying they expect to see them included on organisation charts.

There is no denying that chat bots are going to become more and more prevalent for certain functions within key areas such as customer support and increasing the surface area by which your customers can interact with your business. The fact that can turn your business into a 24/7 operation is also highly attractive but will need some planning in order to fully embrace.

A lot of people conflate chat bots with AI and this really isn’t a true picture of where we are yet. The AI and natural language capabilities aren’t required components of a successful chat bot. In fact many bots have no AI capabilities at all. They are merely chat oriented decision trees that are orchestrated through a messaging channel.

Another misconception is that a chat bot should be indistinguishable from a human. In fact in many surveys it turns out that many users are more than happy to know they are chatting to a bot rather than attempting to trick the user into thinking the bot is a human.

Either way, if you’re looking for a bot for your business please get in touch as put our knowledge to good use for your business.