Return and Refund Policy
Thank you for shopping at JamSoft operated by JamSoft Solutions Ltd.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to JamSoft Solutions Ltd, Cooper House, Unit 5, Lower Charlton Trading Estate, Shepton Mallet BA4 5QE.
- Service refers to the Website.
- Website refers to JamSoft Solutions Ltd, accessible from https://www.jamsoft.co.uk
- Goods refer to the items offered for sale on the Service.
- Order or Orders means a request by You to purchase Goods from Us.
- License Keys means any digital license provided to You from Us
Your Order Cancellation Rights
In order to keep costs down and increase simplicity and flexibility for You We do not require online license activation at any time. Our installers also do not require an internet connection to activate licenses.
Therefore License Keys, once created, cannot be revoked and You are not entitled to cancel your Order for any reason.
We will only communicate with customers using the email address used at the time the Order was placed.
We will consider all requests for a refund on a case by case basis. Proof of purchase and a reason for the refund will be required.
We reserve the right to address any defects in manufacturing or incompatibilities of digital Goods prior to offering any refunds.
In order to exercise Your request for a refund, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by visiting the contact page on our website.
We will reimburse You no later than 28 days from the day on which We notify You of our decision. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
We do not accept any returns of our digital products due to there being no physical Goods.
If you have any questions about our Returns and Refunds Policy, please use our contact page.